The way we say something affects the way others hear it. Starting a sentence with ‘you’ when we’re about to judge them, can quickly shut off their ability to hear us. When we instead tell them how we feel when they say or do something, they are more likely to hear us. Vulnerability opens everyone’s heart. Teasing, criticizing, belittling and name calling are all inefficient ways to change another’s behavior and get our way. When we use the Golden Rule and treat others the way we want to be treated, we become…

Great communicators.