Communication

Communicating can be tricky because others often don’t hear or interpret what we say in the spirit that we mean it. The simple game of¬†Telephone¬†perfectly illustrates the potential for this confusion. It’s important to make sure we understand what others...

Neutralizing Bad Behavior

No matter how rude or insensitive someone may appear, it’s rarely personal.They could be experiencing serious emotional pain and acting out. While we can’t know what’s prompting their behavior, it’s likely that it originates from some kind of...

Avoiding Defensiveness

If someone says something that offends you, remember you’re hearing them through your filter. They may not mean it the way you heard it. Instead of responding defensively, tell them how it sounded to you without accusing them. This gives them the opportunity to...

Ask for What You Want

We often unconsciously expect others to read our minds and know exactly what we want from them. But even if they could read our minds, their own preferences, predilections and blind spots interfere with their intuitive powers. When we add our own disappointment about...

Feelings Aren’t Truth

Because of the various paths we’ve travelled leading to this moment, we each have distinct preferences. What bothers one is a non-issue to another. Because we don’t like something, it doesn’t mean it’s necessarily bad or wrong. Approaching...